All Systems Operational

About This Site

Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

North America Operational
90 days ago
100.0 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
100.0 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse AI-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-EU Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-EU Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-EU Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-EU Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-APAC Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-APAC Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-APAC Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-APAC Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-China Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-China Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-China Operational
90 days ago
100.0 % uptime
Today
Command Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-China Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Aloha Cloud POS is doing a patch release for Android POS (Point Of Sale).
No expected-downtime

Posted on Mar 28, 2024 - 13:39 UTC
Insight Monthly Release
((0)) No service interruptions
are expected during the maintenance period.

No expected-downtime

Posted on Mar 26, 2024 - 17:36 UTC
We are performing a routine patch release, transactions might be delayed during this time. This maintenance will include Pulse real-time US and Pulse
real-time US API
no expected-downtime

Posted on Mar 28, 2024 - 17:56 UTC
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 UTC
Scheduled - NCR is carrying out routine updates.
Mar 27, 05:26 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 UTC
Scheduled - Aloha Cloud POS is doing a patch release for Android POS (Point Of
Sale).
No expected-downtime

Mar 21, 13:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 UTC
Scheduled - This 5.4.26 release provides accessibility improvements and adjustments to internal processes.
no expected-downtime

Mar 21, 14:37 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 UTC
Scheduled - This release includes Feature Flag change. No expected-downtime
Mar 21, 01:38 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:30 UTC
Scheduled - We are performing a routine patch release, transactions might be
delayed during this time.
no expected-downtime

Mar 19, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 UTC
Scheduled - March 2024 patching to be applied to Production Command Center Web
Order servers followed by reboot and rebalancing. This will impact Production Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible.
expected-downtime: 30

Mar 18, 15:44 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - March 2024 patching to be applied to backend and middleware Command Center servers followed by reboot and rebalancing. This will exclude Web Order and will not impact Ordering Essentials or Online Ordering. Intermittent downtime up to an hour possible.
expected-downtime: 30 mins

Mar 18, 15:30 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 UTC
Scheduled - March 2024 patching to be applied to all Command Center servers including WebOrder Servers followed by reboot and rebalancing.
This will also impact Ordering Essentials and Online Ordering. Intermittent downtime up to an hour possible
expected-downtime: 30 mins

Mar 18, 14:25 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 UTC
Scheduled - March 2024 patching to be applied to all Command Center servers including WebOrder Servers followed by reboot and rebalancing.
This will also impact
Ordering Essentials
Online Ordering.
Intermittent downtime up to an hour possible.
expected-downtime: 30 mins

Mar 18, 14:17 UTC
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 UTC
Scheduled - This release includes Feature Flag change.
no expected-downtime

Mar 15, 19:30 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 UTC
Scheduled - This 5.4.26 release provides improvements to internal processes.
expected-downtime: 60 mins

Mar 14, 15:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 UTC
Scheduled - General product maintenance
no expected-downtime

Mar 14, 13:12 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 UTC
Scheduled - This release includes Feature Flag Change.
expected-downtime: 0 mins

Mar 18, 13:09 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:45 UTC
Scheduled - Tool upgrades for Cloud Connect
no expected-downtime

Mar 13, 19:23 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 UTC
Scheduled - Tool upgrades for Cloud Connect
no expected-downtime

Mar 13, 19:17 UTC