Identified - We are currently seeing issues with the new version of the pulse application for android when password changes are forced. We are working on correcting the issue and sending out a new version, however, most affected customers can roll back to the previous version in the meantime by uninstalling and reinstalling from the google play store.

Alternately, the reinstall can be done from https://play.google.com/store/apps/details?id=com.ncr.hsr.pulse To identify which version of the application you are on, the newer version has a purple login screen, while the older version is green.

If issues persist where a password change does not work after reverting to the older version contact support for further assistance.

Apr 03, 2024 - 23:29 UTC
Investigating - We are currently investigating several issues with the android pulse client.
Apr 03, 2024 - 20:39 UTC

About This Site

Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

North America Operational
90 days ago
99.97 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
99.98 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
99.08 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse AI-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational