Identified - Customer login is currently unavailable for https://www.alohaupdates.com/, either directly or through customerportal.ncrvoyix.com. We are diligently working on restoring this connection.
Employee login is still fully functional.

In addition, https://package.alohaupdates.com/ remains fully functional.

Customers, Channel Partners, and all external users: Please reach out to your NCR internal contact(s) to obtain needed assets in the interim.
If you are unsuccessful, please contact Shea.Imboden@ncrvoyix.com and Kane.Kirkman@ncrvoyix.com to obtain these assets.

Jun 11, 2024 - 15:31 UTC

About This Site

Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

North America Partial Outage
90 days ago
99.96 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Partial Outage
90 days ago
99.51 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
99.98 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
99.08 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse AI-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational