All Systems Operational

About This Site

Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

Uptime over the past 90 days. View historical uptime.
North America Operational
90 days ago
99.99 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
99.98 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
99.98 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
100.0 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
99.97 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
99.97 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
99.97 % uptime
Today
Online Ordering API-US Operational
90 days ago
99.97 % uptime
Today
Ordering Essentials-US Operational
90 days ago
99.97 % uptime
Today
Pulse AI-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
99.97 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-EU Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-EU Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-EU Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-EU Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-APAC Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-APAC Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-APAC Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-APAC Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-China Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-China Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-China Operational
90 days ago
100.0 % uptime
Today
Command Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-China Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
1017-cfc-(Asia Pacific) ssa01-Configuration Center ncrsaas-cert-renewal #10614
Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:00 UTC
Scheduled - Maintenance scheduled for configuration center certificate renewal updates
expected-downtime: 30 mins
Oct 14, 15:53 UTC
Oct 16, 2024
1016-North America- pulse-server-side 20.34.15 - sua02_prod #10649
Completed - The scheduled maintenance has been completed.
Oct 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:00 UTC
Scheduled - We are performing additional stability updates, transactions might
be delayed during this time. This maintenance will include Pulse real-time US and
Pulse real-time US API
expected-downtime: 0 mins
Oct 14, 16:11 UTC
1016-North America -mobile-pay Release-24.1.5 #10658
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 UTC
Scheduled - This release includes NCR Voyix branding updates for Mobile Pay Facade,
system updates, and routine bug fixes.
expected-downtime: 0 mins
Oct 14, 16:13 UTC
10/16-North America-securepay-Webservice.yml #10587
Completed - The scheduled maintenance has been completed.
Oct 16, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 UTC
Scheduled - NCRVOYIX is doing maintenance activities.
expected-downtime: 2 mins
Oct 9, 03:59 UTC
Oct 15, 2024
1015-North America-Restaurant Guard Audi--ssfm-endpoint-dns-update - reschedule due to change freeze #10624
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 UTC
Scheduled - DNS - IP address update for ssfm.alohaenterprise.com endpoint for data polling
expected-downtime: 0 mins
Oct 11, 16:53 UTC
1015-North America-data-platform-Deployment of Labor Data Management 2 - 23.20.0 #10577
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC
Scheduled - NCR VOYIX is performing Labor Data Management Production Release
for v23.20.0
expected-downtime: 0 mins
Oct 8, 17:05 UTC
1015-Europe-data-platform-LDM2 23.20.0 Deployment #10576
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 UTC
Scheduled - NCR Voyix is performing a Labor Data Management Production Release for v23.20.0
expected-downtime: 0 mins
Oct 9, 03:50 UTC
Oct 14, 2024
1014-Asia Pacific-data-platform-Deployment of Labor Data Management 2 - 23.20.0
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:00 UTC
Scheduled - NCR VOYIX is performing a Labor Data Management Production Release for v23.20.0
expected-downtime: 0 min
Oct 8, 16:53 UTC
Online Ordering Unavailable
Resolved - Dear Valued Clients,
Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NCR Voyix Command Center and Online ordering.

Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team
Oct 14, 19:33 UTC
Monitoring - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Center and Online ordering.

Quick Action: Our teams have identified the areas to address and made necessary changes to restore the services. We are currently monitoring services and validating that everything is fully operational.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 14, 19:16 UTC
Identified - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Center and Online ordering.

Quick Action: Our teams have identified the areas to address, and the changes will be made as soon as possible to have up and running system. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 14, 19:04 UTC
Investigating - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Center and Online ordering.

Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. Our teams are actively working on identifying the cause and finding resolution. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 14, 19:00 UTC
1014-Mobile-Pay-North America-Release-24.1.5 #10610
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:01 UTC
Scheduled - This release includes NCR Voyix branding updates for Mobile Pay Facade, system updates, and routine bug fixes. no expected downtime
Oct 11, 20:29 UTC
1014-North America-Command Center-WebOrderDNSUpdate_ProxyToAzure #10566
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 UTC
Scheduled - Ncr voyix is doing DNS - IP address update for weborder.alohaenterprise.com endpoint for Command Center
expected-downtime: 0 min
Oct 11, 15:25 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
1009-North America-silver-momentum .8.5 release #10573
Completed - The scheduled maintenance has been completed.
Oct 9, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - Ncr VOYIX is performing a Deployment for ASM-AC bug fixes.
Oct 7, 16:03 UTC
Oct 8, 2024
1008-North America- rga ssfm-endpoint-dns-update-to-azure-ip #10494
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 UTC
Scheduled - DNS - IP address update for ssfm.alohaenterprise.com endpoint for data polling
expected-downtime: 0 mins
Oct 3, 18:12 UTC
1008-North America-Silver SBO Aug US 2024.8.5 #10529
Completed - The scheduled maintenance has been completed.
Oct 8, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 UTC
Scheduled - Aloha Cloud Back Office is doing a patch release for US environment.
expected-downtime: 60 mins
Oct 3, 17:52 UTC
1008-North America-silver-sbo-prod 2024.8.5 patch release #10571
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 UTC
Scheduled - Aloha Cloud Back Office is doing a patch release for US environment.
expected-downtime: 60 mins
Oct 7, 16:16 UTC
1008-North America-silver-momentum-deployment #10533
Completed - The scheduled maintenance has been completed.
Oct 8, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC
Scheduled - This maintenance is for-Deployment of ASM-AC bug fixes.
expected-downtime: 0 mins
Oct 3, 17:18 UTC
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