Update - We are continuing to investigate the root cause
Apr 17, 2024 - 16:03 UTC
Apr 17, 2024 - 16:03 UTC
Investigating - We are currently investigating the issue.
Apr 17, 2024 - 01:01 UTC
Apr 17, 2024 - 01:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 2024 - 04:06 UTC
Apr 10, 2024 - 04:06 UTC
Investigating - We are currently investigating this issue.
Apr 10, 2024 - 00:40 UTC
Apr 10, 2024 - 00:40 UTC
Identified - We are currently seeing issues with the new version of the pulse application for android when password changes are forced. We are working on correcting the issue and sending out a new version, however, most affected customers can roll back to the previous version in the meantime by uninstalling and reinstalling from the google play store.
Alternately, the reinstall can be done from https://play.google.com/store/apps/details?id=com.ncr.hsr.pulse To identify which version of the application you are on, the newer version has a purple login screen, while the older version is green.
If issues persist where a password change does not work after reverting to the older version contact support for further assistance.
Apr 03, 2024 - 23:29 UTC
Alternately, the reinstall can be done from https://play.google.com/store/apps/details?id=com.ncr.hsr.pulse To identify which version of the application you are on, the newer version has a purple login screen, while the older version is green.
If issues persist where a password change does not work after reverting to the older version contact support for further assistance.
Apr 03, 2024 - 23:29 UTC
Investigating - We are currently investigating several issues with the android pulse client.
Apr 03, 2024 - 20:39 UTC
Apr 03, 2024 - 20:39 UTC
About This Site
Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.
The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.
North America
Operational
Aloha Cloud POS-US
Operational
Aloha Insight-US
Operational
Aloha Keyless Licensing-US
Operational
Aloha Loyalty-US
Operational
Aloha Stored Value-US
Operational
Aloha Update-US
Operational
Cloud Connect-US
Operational
Command Center-US
Operational
Command Center WebOrder-US
Operational
Configuration Center-US
Operational
Configuration Center API-US
Operational
Customer Voice-US
Operational
Digital Ordering-US
Operational
Hospitality Data Platform-US
Operational
Intelligent Kitchen-US
Operational
Mercury-US
?
Operational
Mobile Pay-US
Operational
Mobile Pay API-US
Operational
NCR Back Office (NBO)-US
Operational
NCR Console-US
Operational
NCR Pay API-US
Operational
NCR Secure Pay-US
Operational
NCR Virtual POS-US
Operational
NSS Event Logger-US
Operational
Online Ordering Classic-US
Operational
Online Ordering API-US
Operational
Ordering Essentials-US
Operational
Pulse AI-US
Operational
Pulse Realtime-US
Operational
Pulse Silver-US
Operational
Pulse Realtime API-US
Operational
Pulse Streaming-US
Operational
Radiant POS Management-US
Operational
Restaurant Guard Audit-US
Operational
Silver Back Office-US
Operational
Silver Commerce-US
Operational
Silver Console-US
Operational
Silver Essentials-US
Operational
Silver Momentum-US
Operational
Silver Pro Restaurant-US
Operational
Vitalcast / Digital Menu Boards-US
Operational
Europe
Operational
Aloha Insight-EU
Operational
Aloha Loyalty-EU
Operational
Aloha Stored Value-EU
Operational
Cloud Connect-EU
Operational
Command Center-EU
Operational
Command Center WebOrder-EU
Operational
Configuration Center-EU
Operational
Configuration Center API-EU
Operational
Online Ordering Classic-EU
Operational
Online Ordering API-EU
Operational
Ordering Essentials-EU
Operational
Silver Back Office-EU
Operational
Silver Commerce-EU
Operational
Silver Essentials-EU
Operational
Silver Momentum-EU
Operational
Hospitality Data Platform-EU
Operational
Asia Pacific
Operational
Aloha Insight-APAC
Operational
Aloha Loyalty-APAC
Operational
Aloha Stored Value-APAC
Operational
Cloud Connect-APAC
Operational
Command Center-APAC
Operational
Command Center WebOrder-APAC
Operational
Configuration Center-APAC
Operational
Configuration Center API-APAC
Operational
Online Ordering Classic-APAC
Operational
Online Ordering API-APAC
Operational
Ordering Essentials-APAC
Operational
Hospitality Data Platform-APAC
Operational
China
Operational
Aloha Insight-China
Operational
Aloha Loyalty-China
Operational
Aloha Stored Value-China
Operational
Command Center-China
Operational
Configuration Center-China
Operational
Configuration Center API-China
Operational
NCR Back Office (NBO)-China
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
04/26/24-North America-NCR Back Office backend maintenance
Apr 26, 2024 07:00-10:00 UTC
Scheduled maintenance for backend services is scheduled to occur during this time. Customers may observe degraded service while maintenance is occurring.
Posted on Apr 19, 2024 - 17:38 UTC
Posted on Apr 19, 2024 - 17:38 UTC
04-29-24-North America-silver-sbo-upgrading octopus version-silveropstools-cug01-prod #9012
Apr 29, 2024 02:00-04:00 UTC
Routiene upgrades
Posted on Apr 24, 2024 - 13:16 UTC
Posted on Apr 24, 2024 - 13:16 UTC
04/29.24-North America-Mercury-aod-release0.2.1347.yml #9017
Apr 29, 2024 03:00-06:00 UTC
This release includes extend the dineIn order flow to check BSL order
and site data migration for Payment orchestrator and order orchestrator
no expected-downtime
Posted on Apr 24, 2024 - 12:58 UTC
and site data migration for Payment orchestrator and order orchestrator
no expected-downtime
Posted on Apr 24, 2024 - 12:58 UTC
04/30/24-North America-silver-commerce-5.4.27-release-sc-us-prod.yaml #8997
Apr 30, 2024 06:00-07:00 UTC
This 5.4.27 release improves fraudulent charge detection and accessibility
coverage.
no expected-downtime: 0
Posted on Apr 24, 2024 - 00:58 UTC
coverage.
no expected-downtime: 0
Posted on Apr 24, 2024 - 00:58 UTC
05/02-North America-pulse-streaming-Pulse Agent Plugins 21.8.0 Full Release #9031
May 2, 2024 08:00-10:00 UTC
standard plugin feature release for Pulse Agent Pulse Streaming plugins.
Includes updates to plugin DLL's. No impact is expected.
no expected-downtime
Posted on Apr 25, 2024 - 19:41 UTC
Includes updates to plugin DLL's. No impact is expected.
no expected-downtime
Posted on Apr 25, 2024 - 19:41 UTC