All Systems Operational

About This Site

Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

Uptime over the past 90 days. View historical uptime.
North America Operational
90 days ago
100.0 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
100.0 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse AI-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-EU Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-EU Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-EU Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-EU Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-APAC Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-APAC Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-APAC Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-APAC Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-China Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-China Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-China Operational
90 days ago
100.0 % uptime
Today
Command Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-China Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
1121-Command Center-US-sec-pnb #11000 Nov 21, 2024 07:00-11:00 UTC
November 2024 patching to be applied to backend and middleware Command Center servers followed by reboot and rebalancing.
This will exclude Web Order and will not impact Ordering Essentials or Online Ordering. Intermittent downtime up to an hour possible.
expected-downtime: 30 mins
Posted on Nov 19, 2024 - 14:45 UTC
1203 Silver Back Office North America dec release #10993 Dec 3, 2024 07:00-10:00 UTC
Aloha Cloud Back Office is doing a scheduled release for US environment.
expected-downtime: 60 mins
Posted on Nov 19, 2024 - 15:00 UTC
Past Incidents
Nov 21, 2024
1121-Command Center-Europe-sec-pnb #10999
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 UTC
Scheduled - November 2024 patching to be applied to all Command Center servers including WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering Essentials and Online Ordering.
Intermittent downtime up to an hour possible
expected-downtime: 30 mins
Nov 19, 14:53 UTC
Nov 20, 2024
1120-Command Center-Asia Pacific-sec-pnb #10998
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 UTC
Scheduled - November 2024 patching to be applied to all Command Center servers including WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering Essentials and Online Ordering. Intermittent downtime up to an hour possible.
expected-downtime: 30 mins
Nov 19, 14:57 UTC
1120-Digital-Ordering-North America-Release-24.1.5 #10988
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 UTC
Scheduled - This release includes improvements to accessibility, system updates,and routine bug fixes.
expected-downtime: 0 mins
Nov 19, 15:02 UTC
Nov 19, 2024
1119 - Pulse server-side North America 20.35.1 (couchbase upgrade) sua02_prod #10879
Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 UTC
Scheduled - We are performing additional stability updates, transactions might
be delayed during this time. This maintenance will include Pulse real-time US and
Pulse real-time US API
expected-downtime: 0 mins
Nov 12, 19:04 UTC
1119 - North America- momentum .11.0 release #10966
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 UTC
Scheduled - Deployment of ASM-AC Labor Integration and Revenue Centers feature.
expected-downtime: 0 mins
Nov 14, 20:01 UTC
1119 Silver SBO North America .11.0 release US #10961
Completed - The scheduled maintenance has been completed.
Nov 19, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 UTC
Scheduled - Aloha Cloud Back Office is doing a scheduled release for US environment.
expected-downtime: 60 mins
Nov 14, 19:11 UTC
Nov 18, 2024
1118-SecurepayUpdate.yml #10975
Completed - The scheduled maintenance has been completed.
Nov 18, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 UTC
Scheduled - We are doing maintenance activities.
expected-downtime: 2mins
Nov 15, 14:42 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024
Aloha Stored Value is Degraded
Resolved - Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We experienced a temporary issue affecting Aloha Stored Value.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,

The NCR Voyix Team
Nov 16, 01:27 UTC
Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

Update on Service Disruption: We are still experiencing a temporary issue affecting Aloha Stored Value.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,

The NCR Voyix Team
Nov 16, 00:35 UTC
Identified - Dear Valued Clients,

We understand you are experiencing issues with the services.

Update on Service Disruption: We are experiencing a temporary issue affecting Aloha Stored Value.

Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,

The NCR Voyix Team
Nov 15, 23:25 UTC
Nov 15, 2024
Nov 14, 2024
1114-North America-prod-insight-month-release.yml #10906
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 UTC
Scheduled - Insight Monthly Release
No service interruptions are expected during the maintenance period.
expected-downtime: 0 mins
Nov 13, 14:36 UTC
1114 cfc Europe-_prod deploy 21.20 #10885
Completed - The scheduled maintenance has been completed.
Nov 14, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 UTC
Scheduled - We are performing Release deployment of CFC 21.20
expected-downtime: 0 mins
Nov 12, 18:58 UTC
Nov 13, 2024
1113 cfc ssa01_prod deploy 21.20 #10884
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 UTC
Scheduled - We are performing Release deployment of CFC 21.20
expected-downtime: 0 mins
Nov 12, 18:54 UTC
1113 cfc sua02_prod deploy 21.20 #10883
Completed - The scheduled maintenance has been completed.
Nov 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 UTC
Scheduled - We are performing a Release deployment of CFC 21.20
expected-downtime: 0mins
Nov 12, 18:51 UTC
Nov 12, 2024
1112 North America -Configuration Center-prod deploy 21.20 #10882
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 UTC
Scheduled - Release deployment of CFC 21.20
expected-downtime: 0 MINS
Nov 7, 18:15 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
11-08-CMC-NAMER-NUA01-SEC-Client-Update #10903
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 07:00 UTC
Scheduled - Expedited Release: RDFClient GR 20.1.3.61 and RDFClient CD 20.1.3.84
After this change, next login to RDFClient will trigger a new client download.

We will be releasing small update to the previous release which further strengthen the Access and Role management in the tool regarding bulk-actions.
Nov 6, 22:22 UTC
Nov 7, 2024
1107-nolo-North America--release-24.1.6 #10843
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled - This release will include rebranding to NCR Voyix, system updates,
and routine bug fixes.
expected-downtime: 0 mins
Nov 5, 17:13 UTC
1107-CMC WO-North America-sec-oct-pnb #10862
Completed - The scheduled maintenance has been completed.
Nov 7, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:01 UTC
Scheduled - October 2024 patching to be applied to Production Command Center
Web Order servers followed by reboot and rebalancing. This will impact Production
Ordering Essentials and Online Ordering. Intermittent downtime up to an hour possible.
expected-downtime: 30 MINS
Nov 6, 17:48 UTC
1107-CMC-North America-sec-oct-pnb #10862
Completed - The scheduled maintenance has been completed.
Nov 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 UTC
Scheduled - October 2024 patching to be applied to backend and middleware Command
Center servers followed by reboot and rebalancing. This will exclude Web Order and
will not impact Ordering Essentials or Online Ordering. Intermittent downtime up
to an hour possible.
expected-downtime: 30 MINS
Nov 6, 17:43 UTC
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